Better Business A+ Member Since 2003!
Zero Customer Complaints.
Bob L ★★★★★
I'd like to share a very positive experience with Mr. Pall ******* of the Mat Store, Inc.
I just purchased a used poker table for my game room and I thought a large round mat would be ideal because of the thick carpet and lack of mobility. I unfortunately did not have any success finding a mat anywhere at the local retailers in Minneapolis, or even online, but the Mat Store had a solution. Because of the large size of this mat, Patl said he could build a customized poker table mat that extends three feet beyond the chair with two half moon design that could placed under the base of the table and create a perfect round mat. Because of the immense size and cost of the labor and material, he inquired what type of casters that were on the chair and he recommended that purchase double wheel casters from ****** and he said it would probably solve the problem at a fraction of the price! Pall demonstrated a high degree of ethics and as a Accredited Business member myself for over 13 years I would rate this organization and Mr. Pall *******, an A+++. Even though I did not initially purchase anything from the Mat Store, the business ethics that he exhibited were superior and exactly in the matter that I treat our potential customers. I am going to nominate Pall and the Mat Store for the 2017 for the BBB's Torch Award for Ethics. Keep up the good work, Pall and BRAVO for the high marks, as they are well deserved!
"You don't find this quality in the local office supply stores or the big box outlet stores"
Just a note to thank you for top notch service from purchase to install.
I ordered on web after calling and getting great verbal service in answering my questions. Received: Monday. Unpackaged, excellent instructions on how to get mat to adjust from rolled to flat, used the hair dryer warming method.
Will use before evening today.
I can tell by the quality of this mat (Ultra Supreme Classic Vinyl) that I am going to "really satisfied" with the performance and durability.
This is high quality material, correctly represented, and worth every cent of the price. You don't find this quality in the local office supply stores or the big box outlet stores.
FULLY RECOMMEND "The Mat Store" to anyone who wants to make a solid purchase from a honest company.
Only problem I can see for The Mat Store is I won't need to replace this mat for several years, however, I will recommend The Mat Store to my business friends and encourage them to buy!
Many thanks from a new, but extremely satisfied first time customer.
W. B. Dorny Gilbert, AZ
"I am very pleased"
I received the matt and I am very pleased with it.
We will order for you in the future.
"It is a perfect fit! "
Just received my custom chair mat today! After letting it 'rest' for a few hours and careful unrolling, I dropped it into to place.
It is a perfect fit!
After years of pushing myself out of dents created in warehouse store economy chair mats and placing entry rugs at the ends of the mats where the chair always rolls off, this mat is exactly what I have been needing.
Sometimes the only way to get exactly what you need is to be able to order exactly what you want.
Your sales staff was great at assisting me in making sure the order was placed right, and it arrived even quicker than I expected!
"it looks, fits, and works great! "
Just wanted to let you know that I received the mat yesterday and it looks, fits, and works great!
"There Aren't enough superlatives to describe my happiness"
Our new custom-cut mat more than met our expectations! No more tripping over to small mat, no more moving it back into place. No more shopping for another mat that isn't right.
Thanks for making solving our long standing problem so simple. Excellent site, great instructions, incredible delivery time = one very happy customer!
Trojan Battery Company
"fight to move the chair!!"
I got my Chair Mat yesterday, and I absolutely love it!!! It fit's right where I need to put it like a glove, it is nice to be able just to roll around instead of have to fight to move the chair!!
Well Thanks, to all those who worked on it, and Thank You, for your help!! Sincerely.
"OMG – Where has The Mat Store been all my life? I feel like I am rolling on air."
I hope you can use and post this on your testimonial page.
Robert B. Greer
Jonesboro, GA *****
Executive Supreme Chair Mat & Black Soft Dual Wheel Casters
OMG – Where has The Mat Store been all my life? I have had a home office for over 20 years and been buying chair mats from Office Depot. I have gone through about 6 mats in that time period only about half of which were replaced free with their “life time” warranty.
When I called The Mat Store the sales representative not only helped me pick out the perfect floor mat for my needs but during our discussion he discovered that I had been using a round “roller ball” caster on my office chair. He explained why these roller ball casters were wearing out all my mats and told me that even with their Executive Supreme Chair Mat that this type of roller ball caster would void their warranty.
I received my new Executive Supreme Chair Mat and Black Soft Dual Wheel Casters in about 2 days (super fast shipping with no additional express shipping charges) from The Mat Store, put it down and replaced my roller ball casters with their Black Soft Dual Wheel Casters.
OMG, what a difference. I feel like I am rolling on air. I have severe back problems and I now wonder if bad casters and inexpensive mats in the past have been a part of them. I love my new Executive Supreme Chair Mat and Black Soft Dual Wheel Casters.
Well worth every penny I paid for them. Now, if and when this Executive Supreme Chair Mat wears out, I hope I will be just as happy with their return/replacement life time warranty.
"We could not believe how exact they were or how quickly we received them"
Just wanted to let you know we received our chair mats last night and they were perfect. We could not believe how exact they were or how quickly we received them.
Thank you and everyone involved for you professionalism and service.
We will defiantly be recommending your company to anyone who asks.
Sent from my iPhone
"I wish everyone was as pleasant to do business with."
I wanted to thank you very much for the custom mat. It came out perfect, I appreciate that you cut this for me down to the 1/8". It fits my office like a glove, and doesn't slide around like the smaller one I had previously. It's nice and thick, and the beveled edges came out very nice.
I'm a pretty fussy engineer and tend to be critical, so it's rare for me to be so happy about a product. You made it easy for me to order via e-mail, many companies really break down on the internet when you try and go outside their standard online order forms.
I appreciate you were able to take my requirements as an e-mail attachment, and deliver me a very quick quote (after 9pm on a weeknight). Thanks! I wish everyone was as pleasant to do business with.
Thanks. Ed Donofrio
"Kudos on great products and customer service"
Pall - just wanted to send you a thank you for the mat. Received it yesterday and it fits perfectly - we are so happy with it! Kudos on great products and customer service. tammy
"They all fit perfectly!"
Pall, Just wanted to let you know that I received the mats last Wednesday. They all fit perfectly! Thank you so much for your assistance! Beth
"very, very pleased with the fit and material of the mat"
Hello Pall.... I just wanted to let you know that the mat from your company arrived last week and we are very, very pleased with the fit and material of the mat that is now on the floor of our apartment den. Thank you for doing such a great job with the "template" that was sent to you... We would recommend your company to anyone who needs a "custom" floor mat... Thanks again... Lorraine and John Seaverson Eden Prairie, MN