Better Business A+ Member Since 2003!

Zero Customer Complaints.

Testimonials

Why are we BBB A+ Rated?

Zero Customer Complaints..yes that's right...Zero Since 2003 with the BBB

Just read what some of our customers say.


Zero complaint records


 

Bob L ★★★★★ 
I'd like to share a very positive experience with Mr. Pall ******* of the Mat Store, Inc.
I just purchased a used poker table for my game room and I thought a large round mat would be ideal because of the thick carpet and lack of mobility. I unfortunately did not have any success finding a mat anywhere at the local retailers in Minneapolis, or even online, but the Mat Store had a solution. Because of the large size of this mat, Patl said he could build a customized poker table mat that extends three feet beyond the chair with two half moon design that could placed under the base of the table and create a perfect round mat. Because of the immense size and cost of the labor and material, he inquired what type of casters that were on the chair and he recommended that purchase double wheel casters from ****** and he said it would probably solve the problem at a fraction of the price! Pall demonstrated a high degree of ethics and as a Accredited Business member myself for over 13 years I would rate this organization and Mr. Pall *******, an A+++. Even though I did not initially purchase anything from the Mat Store, the business ethics that he exhibited were superior and exactly in the matter that I treat our potential customers. I am going to nominate Pall and the Mat Store for the 2017 for the BBB's Torch Award for Ethics. Keep up the good work, Pall and BRAVO for the high marks, as they are well deserved!
Bob L


"You don't find this quality in the local office supply stores or the big box outlet stores"

Just a note to thank you for top notch service from purchase to install.

I ordered on web after calling and getting great verbal service in answering my questions. Received: Monday. Unpackaged, excellent instructions on how to get mat to adjust from rolled to flat, used the hair dryer warming method.
Will use before evening today.

I can tell by the quality of this mat (Ultra Supreme Classic Vinyl) that I am going to "really satisfied" with the performance and durability.
This is high quality material, correctly represented, and worth every cent of the price. You don't find this quality in the local office supply stores or the big box outlet stores.

FULLY RECOMMEND "The Mat Store" to anyone who wants to make a solid purchase from a honest company.

Only problem I can see for The Mat Store is I won't need to replace this mat for several years, however, I will recommend The Mat Store to my business friends and encourage them to buy!

Many thanks from a new, but extremely satisfied first time customer.

W. B. Dorny Gilbert, AZ


"I am very pleased"

Pall:
I received the matt and I am very pleased with it.
We will order for you in the future.
Thank you.
Tom


"It is a perfect fit! "

Just received my custom chair mat today! After letting it 'rest' for a few hours and careful unrolling, I dropped it into to place.
It is a perfect fit!
After years of pushing myself out of dents created in warehouse store economy chair mats and placing entry rugs at the ends of the mats where the chair always rolls off, this mat is exactly what I have been needing.
Sometimes the only way to get exactly what you need is to be able to order exactly what you want.
Your sales staff was great at assisting me in making sure the order was placed right, and it arrived even quicker than I expected!
Thanks again!
Steve


"it looks, fits, and works great! "

Just wanted to let you know that I received the mat yesterday and it looks, fits, and works great!
Thanks.


"There Aren't enough superlatives to describe my happiness"

Our new custom-cut mat more than met our expectations! No more tripping over to small mat, no more moving it back into place. No more shopping for another mat that isn't right.

Thanks for making solving our long standing problem so simple. Excellent site, great instructions, incredible delivery time = one very happy customer!

Pat Mumbower
Executive Assistant
Trojan Battery Company


"fight to move the chair!!"

Hi Pall,
I got my Chair Mat yesterday, and I absolutely love it!!! It fit's right where I need to put it like a glove, it is nice to be able just to roll around instead of have to fight to move the chair!!

Well Thanks, to all those who worked on it, and Thank You, for your help!! Sincerely.
Thomas Wetmore


"OMG – Where has The Mat Store been all my life? I feel like I am rolling on air."

I hope you can use and post this on your testimonial page.

Robert B. Greer
******************* 
Jonesboro, GA *****


Executive Supreme Chair Mat & Black Soft Dual Wheel Casters

OMG – Where has The Mat Store been all my life? I have had a home office for over 20 years and been buying chair mats from Office Depot. I have gone through about 6 mats in that time period only about half of which were replaced free with their “life time” warranty.

When I called The Mat Store the sales representative not only helped me pick out the perfect floor mat for my needs but during our discussion he discovered that I had been using a round “roller ball” caster on my office chair. He explained why these roller ball casters were wearing out all my mats and told me that even with their Executive Supreme Chair Mat that this type of roller ball caster would void their warranty.

I received my new Executive Supreme Chair Mat and Black Soft Dual Wheel Casters in about 2 days (super fast shipping with no additional express shipping charges) from The Mat Store, put it down and replaced my roller ball casters with their Black Soft Dual Wheel Casters.

OMG, what a difference. I feel like I am rolling on air. I have severe back problems and I now wonder if bad casters and inexpensive mats in the past have been a part of them. I love my new Executive Supreme Chair Mat and Black Soft Dual Wheel Casters.

Well worth every penny I paid for them. Now, if and when this Executive Supreme Chair Mat wears out, I hope I will be just as happy with their return/replacement life time warranty.


"We could not believe how exact they were or how quickly we received them"

Pall,
Just wanted to let you know we received our chair mats last night and they were perfect. We could not believe how exact they were or how quickly we received them.
Thank you and everyone involved for you professionalism and service.
We will defiantly be recommending your company to anyone who asks.

Vince Ramsour
Arlington, Texas.
Sent from my iPhone


"I wish everyone was as pleasant to do business with."

I wanted to thank you very much for the custom mat. It came out perfect, I appreciate that you cut this for me down to the 1/8". It fits my office like a glove, and doesn't slide around like the smaller one I had previously. It's nice and thick, and the beveled edges came out very nice.
I'm a pretty fussy engineer and tend to be critical, so it's rare for me to be so happy about a product. You made it easy for me to order via e-mail, many companies really break down on the internet when you try and go outside their standard online order forms.
I appreciate you were able to take my requirements as an e-mail attachment, and deliver me a very quick quote (after 9pm on a weeknight). Thanks! I wish everyone was as pleasant to do business with.
Thanks. Ed Donofrio


"Kudos on great products and customer service"

Pall - just wanted to send you a thank you for the mat. Received it yesterday and it fits perfectly - we are so happy with it! Kudos on great products and customer service. tammy


"They all fit perfectly!"

Pall, Just wanted to let you know that I received the mats last Wednesday. They all fit perfectly! Thank you so much for your assistance! Beth


"very, very pleased with the fit and material of the mat"

Hello Pall.... I just wanted to let you know that the mat from your company arrived last week and we are very, very pleased with the fit and material of the mat that is now on the floor of our apartment den. Thank you for doing such a great job with the "template" that was sent to you... We would recommend your company to anyone who needs a "custom" floor mat... Thanks again... Lorraine and John Seaverson Eden Prairie, MN


"it was cut perfectly for my office space."

I don't know if you remember me, but I talked with you on the phone over Thanksgiving holiday to custom design a mat for the office space at our vacation home. It is an unusual shape, and difficult to measure, since it didn't fit perfectly into the pre-set shapes, I drew it out and faxed you my order. I ordered it, left the home, and just returned to the mat in our garage. So, I warmed it up, by keeping it in the house overnight.

I just unrolled the mat... and it is perfect! Thanks so much for helping me solve this difficult problem. I can roll around in my office chair with ease, not rolling on carpet, or compromising the space by putting several standard mats in the space.

I am SO thrilled and excited about your product, and that it was cut perfectly for my office space.
Thanks again, Lynda

I appreciate your fine customer service"

Hello Paul-
A friend assisted me in laying out the new vented mat in my home office last night. It is quite nice and an excellent fit. I love the fact that it is all one piece.....AND no more cracks to roll over (as in the old mat). I appreciate your fine customer service in ensuring that the measurements were accurate. Thanks so much.
Suzanne
"USE THE MAT STORE!!!! YOU WILL NOT BE DISAPPOINTED."

Here you go,
Over the past two years our company has had to replace our chair mats every three months due to cracking, costing us in excess of $500.00. Tired of going to the national chain of office supply stores and buying flimsy chair mats we decided we enough is enough. So we started researching heavy duty chair mats via the internet. As with anything on the internet you have to be careful. I contacted the mat store and the customer service was outstanding, they answered every question I had and those answer were very detailed. I decided to order two chair mats and see what happened. The end result was right on the money. The mats arrived when they said they would, the instructions on how to properly let the mat takes it shape were as advertised, and after 3 months, NO CRACKS!!!! and the mat is in perfect shape. This saved me 45.00 dollars and gas money to go pickup another mat. All I can say is USE THE MAT STORE!!!! YOU WILL NOT BE DISAPPOINTED.
Richard Stricklen Director, Logistics and Distribution Sleep Management Solutions
You guys can use my name, job title, and company if you wish.

 "I'm glad I didn't waste my money on the cheap mats."

Dear The Mat Store,
It's been right at two years since we spent slightly over $400.00 for 2 custom cut chair mats of the Classic Vinyl Style Material, studded (.220 - approx 1/4 in. thick). They were beautifully cut exactly to my specification to fit our two offices. I have to admit, it seemed like quite a bit of money at the time. However, today they still look and preform like new. Great product. I bet they hold up for at least ten more years, I'm glad I didn't waste my money on the cheap mats.
Doug Mills - Community Director, Youth for Christ of South Central Iowa
P.S. Feel free to use this testimonial."It exceeds my expectation!"

I received my chair mat a few days ago. I am impressed with the speedy shipping, but more importantly, I am blown away as to the quality. It exceeds my expectation! Thank you so much for your quality work- and value. Angie Grindstaff
"You'll definitely be my first choice"

Howdy, The mat arrived Wednesday. As recommended, I gave it plenty of time to warm up and unroll. And, although it did need a little help with the unrolling part, it's now in place and fits perfectly. I know that the shape was unusual, hence the missing "I" and "J" measurements. However, I greatly appreciate the fact that someone (I can't remember his name - sorry) from your shop called to confirm the unique measurements to ensure the mat was cut correctly. Thanks again. You'll definitely be my first choice the next time I need a custom cut mat. Sincerely, Allen Stafford
"It has been such a pleasure"

Thank you ! It has been such a pleasure working with you all. I have never had a company that has keep me in the loop so much. I really do wish that other company's would treat their customers the way you all have treated me. Thank you!! Patricia Cunningham
"we love the chair mat!"

Dear Pall, Just a quick note to tell you how much we love the chair mat! It's perfect. Thank you so much! Kind regards, Isaac and Reeve
"Your service is absolutely OUTSTANDING!!!"

Regarding my order# 1185206978 - I received my (customized) mat have to say that I am very very happy with it. What is even more astonishing is the fact that the mat was delivered to my door within 5 days of placing my order. Your service is absolutely OUTSTANDING!!! I am telling all my friends. Thank you very much. Gayle Koshmerl
"quick delivery"

I would like to thank you for the quick delivery of my new mat. It fits perfect and I love the 'glass-clear' look.
Laurie D
"very pleased"

Sirs, We received the mat we ordered and are very pleased with it, and with your service.
Thank you. Jerry T
"perfect fit"

Order received - perfect fit - hopefully many years of use ahead.
Ted M. W
"It is the quality I was hoping for"

To Whom It May Concern: I ordered a custom cut mat from your company not long ago and I wanted you to know that it was perfect. It fit perfectly. It is the quality I was hoping for.
Thank you. Chris M
"Excellent service at a very competitive price"

Just wanted to give you my feedback on the above referenced order. You did an excellent job!! I placed the order for the custom mat on Monday morning and I received it on Wednesday evening. It was cut exactly as I had specified and works great. Excellent service at a very competitive price. Thanks! Larry J.
"I am very happy with your product"

Good Morning Paul - Received the custom mat I ordered last week. You cut it perfectly per my detailed faxed drawing. I let it stay rolled for a day as per your instructions and installed this morning. Just wanted you to know that I am very happy with your product. Hope you and all the employees at THE MAT STORE have a blessed holiday season.
George W. Bellevue, OH
"you cut it perfectly"

Received my order several days ago. It looks great! Fit perfectly! We did a great job on our measurements, and you cut it perfectly.
Chuck S.
"delighted with the quality"

Bill: Received my chair mat yesterday, got it to lay flat today and I am delighted with the quality and the fit. For so many years I struggled with a standard size mat. Who knew? Th